Effective Date: 13 December 2024
Company: Alser Limited
Registered Address: One Capital Place 7B, 18 Luard Road, Wan Chai, Hong Kong
Company Registration Number: 77464566
1. Introduction
Welcome to Alser Digital (“Website”), operated by Alser Limited (“Company”, “we”, or “us”). These Terms and Conditions (“Terms”) establish the legally binding agreement governing your access to and use of our Website and services. By using our Website or engaging with our services, you accept and agree to comply with these Terms in full. If you do not agree with these Terms, you must immediately discontinue use of our Website and services.
These Terms may be updated periodically. Any changes will be effective upon posting on this page. It is your responsibility to review these Terms regularly to stay informed about updates.
2. Scope of Services
2.1. B2B Services Only: Alser Limited is a dedicated B2B wholesaler, offering digital goods to businesses such as retailers, resellers, and gaming platforms. We do not sell directly to individual consumers (B2C). Our services are exclusively tailored to meet the needs of business clients.
2.2. Product Range: We provide a comprehensive catalog of gaming-related digital goods, including but not limited to:
• Skins
• Game Items
• Accessories
• Collectibles
• Maps
• Tools for popular games such as Fortnite, CS:GO, Dota 2, PUBG, FIFA, Lineage, Fallout, CS2, and Far Cry, and others.
2.3. Custom Solutions: We offer customized products based on specific business requirements. Clients can collaborate with our team to create unique digital goods tailored to their needs. Please contact us to discuss your customization options.
2.4. Order Process: All orders must be initiated by contacting our sales team via the Website’s contact form or email. Upon agreement of terms, a formal public agreement will be entered into, an invoice will be issued, and the transaction will be finalized.
3. Eligibility
3.1. Business Entity Requirement: You confirm that you are a legally registered business entity operating in compliance with the laws of your jurisdiction.
3.2. Authority to Act: By engaging with us, you represent that you have the authority to bind your business to these Terms and to complete transactions on its behalf.
3.3. Verification Rights: We reserve the right to verify the legitimacy of your business and may request additional documentation to confirm your eligibility, including but not limited to:
• Business registration documents
• Proof of identity for authorized representatives
• KYC (Know Your Customer) and AML (Anti-Money Laundering) compliance documents.
4. Pricing and Payment
4.1. Pricing Structure: All prices are quoted in the agreed currency and are subject to negotiation, particularly for bulk orders. Minimum order quantities may vary based on product category.
4.2. Payment Terms: Payment terms, including accepted payment methods and deadlines, will be specified in the invoice issued. Non-compliance with payment terms may result in delays, cancellations, or penalties.
4.3. Taxes and Duties: Prices do not include applicable taxes, duties, or fees. These are the sole responsibility of the purchaser and must be settled in accordance with local regulations.
4.4. Refunds and Cancellations:
• Refunds are generally not available for digital goods, except in cases of non-delivery or product discrepancies verified by our team.
• Cancellation requests must be submitted before the order is processed. Processed orders cannot be canceled.
5. Order Fulfillment
5.1. Processing and Delivery: Orders are processed upon confirmation of payment. Delivery timelines vary depending on the nature of the order and product availability. Clients will be informed of estimated delivery schedules during the order process.
5.2. Discrepancies and Errors: If you identify any issues with your delivered order, you must notify us in writing within seven (7) days of receipt. We will review your claim and take corrective action if necessary.
5.3. Force Majeure: We are not responsible for delays or failures in order fulfillment caused by circumstances beyond our control, including natural disasters, technical interruptions, or third-party logistical issues.
6. Intellectual Property Rights
6.1. Ownership: All content on our Website, including but not limited to text, graphics, logos, and software, is owned by Alser Limited or its licensors. Unauthorized use, reproduction, or distribution is prohibited.
6.2. Custom Products: Custom digital goods developed in collaboration with clients remain the intellectual property of Alser Limited unless explicitly agreed otherwise in writing.
6.3. Trademarks: Alser Limited’s name, logo, and associated trademarks are protected under applicable intellectual property laws. Unauthorized use is strictly prohibited.
7. Compliance with KYC and AML Regulations
7.1. Obligations: Alser Limited complies with all relevant laws and regulations in Hong Kong, including the Personal Data (Privacy) Ordinance (PDPO) and Anti-Money Laundering (AML) requirements.
7.2. Client Verification: All clients must complete KYC procedures before initiating transactions. This may include providing identification documents, proof of address, and business registration details.
7.3. Suspicious Activity: We reserve the right to suspend or terminate accounts and transactions suspected of involving fraudulent or unlawful activity. Such cases may be reported to relevant authorities.
8. Refund, Return, and Cancellation Policies
8.1. Refund Policy: Refunds are only provided in cases of non-delivery or verified product discrepancies. Requests must be submitted in writing within seven (7) days of order receipt.
8.2. Return Policy: Digital goods are non-returnable due to their nature. Please ensure all orders are reviewed carefully before confirmation.
8.3. Cancellation Policy: Orders can be canceled only if the request is made before processing begins. Once processing has started, orders are non-cancellable.
9. Limitation of Liability
9.1. No Warranties: All products and services are provided on an “AS IS” basis without warranties of any kind, whether express or implied.
9.2. Exclusion of Damages: Alser Limited shall not be liable for indirect, incidental, or consequential damages arising from the use of our products or services.
9.3. Maximum Liability: Our total liability under any agreement shall not exceed the amount paid by the purchaser for the specific transaction.
10. Termination
10.1. Breach of Terms: We reserve the right to terminate any agreement or suspend services if a client breaches these Terms or engages in unlawful activities.
10.2. Effect of Termination: Upon termination, all rights granted to the client under these Terms will immediately cease.
11. Governing Law and Dispute Resolution
11.1. Jurisdiction: These Terms are governed by the laws of Hong Kong, excluding its conflict of law principles.
11.2. Dispute Resolution: Parties agree to resolve disputes through good faith negotiation. If unresolved, disputes will be referred to arbitration in Hong Kong, conducted in English.
12. Contact Information
For inquiries or concerns, please contact us at:
Email: info@alserdigital.com
Address: One Capital Place 7B, 18 Luard Road, Wan Chai, Hong Kong
